1. Subscription Management
1.1 Cancellation Options
- Users can cancel their subscription at any time through their account dashboard
- Cancellation is effective immediately after submission
- Cancellation does not delete your account or generated content
1.2 Cancellation Methods
- Online: Via account settings in web/mobile application
- Email:liveme@liveme.app(processing within 24-48 hours)
- No phone cancellations accepted
2. Refund Policy
2.1 Subscription Tiers
Free Tier
- No refund applicable
- Can be discontinued at any time
Paid Monthly Subscription
- Prorated refund for unused days
- Full refund within 7 days of initial purchase
- One refund permitted per calendar year
Paid Annual Subscription
- 30-day full refund from initial purchase date
- Prorated refund after 30 days, calculated monthly
- Refund excludes any promotional credits used
2.3 Refund Conditions
- Must be requested within specified timeframe
- Original payment method will be credited
- Processing time: 5-10 business days
- No cash alternative
3. Account Status After Cancellation
3.1 Free Plan Conversion
- Automatically converted to free tier
- Limited access to previous features
- Generated content remains accessible
3.2 Data Retention
- Content stored for 90 days after cancellation
- Option to download content before deletion
- Permanent deletion possible upon request
4. Special Circumstances
4.1 Service Interruptions
- Prorated credit or extension for significant downtime
- Determined at LIVEME's discretion
4.2 Unauthorized Charges
- Immediate refund for verified fraudulent transactions
- User must notify within 30 days
5. Prohibited Practices
- No refunds for repeated short-term subscriptions
- No partial month refunds beyond specified conditions
- Abuse of refund policy may result in account suspension
6. Enterprise and Custom Plans
- Separate cancellation terms
- Negotiated directly with sales team
- Minimum contract periods may apply
7. Contact for Exceptions
For unique situations not covered:
- liveme@liveme.app
- Response within 3 business days
- Final decision at LIVEME's discretion
8. Policy Updates
- Policy may be updated periodically
- Users will be notified of material changes
- Continued use implies acceptance of current terms
Effective Date: 2025.4.1
Last Updated: 2025.4.1